Case Study Overview
UX Audit of Performance management software
The dashboard behaved more like a homepage than an action list — next steps weren't surfaced and duplicate controls added clutter. Through a detailed heuristic evaluation of the live dashboard, I identified critical issues across layout, action hierarchy, and first-time onboarding that hindered user productivity.
Proposed Solutions
Surface Actions
The dashboard was restructured to prioritize active tasks. Next steps and outstanding actions are now surfaced immediately to guide users effectively.
Consolidate Alerts
Duplicate controls were removed and alerts consolidated into a single stream, reducing dashboard clutter and cognitive load for managers.
Onboarding Tutorial
A first-time-user tutorial was introduced featuring an integrated Accessibility view, ensuring a stronger onboarding experience for all users.
Outcome & Impact
Clear UX recommendations, reduced duplication, improved dashboard clarity, and a roadmap for future enhancements.
A dashboard that guides users to their next action, with less clutter and stronger onboarding and accessibility.